At Freedom For Eternity, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. We comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
1. Information We Collect
We collect several types of information from and about users of our website and services:
a. Personal Information You Provide
- Contact Information: Name, email address, phone number, and postal address when you fill out our contact form or book a session.
- Appointment Details: Information related to the services you book, including preferences, goals, and relevant background information.
- Payment Information: When you make payments through our website, payment details are processed securely by our payment gateway providers. We do not store your credit/debit card information on our servers.
- Communication: Records of your communications with us, including emails, messages, and session notes.
b. Information Collected Automatically
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and links clicked.
- Device Information: IP address, browser type, operating system, and device type.
- Location Data: Approximate location derived from your IP address.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process bookings, deliver therapy sessions, and provide the services you request.
- To Communicate: To respond to your inquiries, send appointment confirmations, reminders, and follow-up communications.
- To Improve Our Services: To analyze usage patterns, improve our website, and enhance your experience.
- To Process Payments: To facilitate secure payment transactions through our payment gateway providers.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- To Protect Rights: To protect the rights, property, or safety of Freedom For Eternity, our clients, or others.
3. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:
- Data Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
- Access Controls: Only authorized personnel have access to your personal information, and only for legitimate business purposes.
- Regular Security Audits: We regularly review and update our security practices to protect against unauthorized access, alteration, or disclosure.
- Secure Storage: Your information is stored on secure servers with appropriate safeguards.
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will make every reasonable effort to protect your data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or providing services (e.g., payment gateways, email service providers).
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Freedom For Eternity, our clients, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We require all third-party service providers to maintain the confidentiality and security of your information and to use it only for the purposes for which it was provided.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Understand how you use our website
- Remember your preferences and settings
- Improve website functionality and performance
You can control cookies through your browser settings. You may choose to accept or decline cookies. However, disabling cookies may affect your ability to use certain features of our website.
6. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
The following third-party services may be integrated into our website:
- Payment Gateways: Razorpay, PayU, or other payment processors for secure payment processing.
- Email Services: FormSubmit or other services for managing contact form submissions.
- Analytics: Google Analytics or similar services to analyze website usage.
These third-party services have their own privacy policies and data processing practices. We encourage you to review them.
7. Your Rights and Choices
Under the Digital Personal Data Protection Act, 2023 of India, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction: You have the right to request corrections to inaccurate or incomplete information.
- Right to Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
- Right to Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time.
- Right to Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period depends on:
- The type of information and its purpose
- Legal and regulatory requirements
- Our legitimate business needs
When we no longer need your personal information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Last Updated: August 11, 2026